Dorotheenstraße, Hamburg

As they work with both property managers and private owners, you may find administration fees in some listings. These are fees that are charged by property managers to cover administrative costs, including, but not limited to, contract registration, inventory checks, reference checks, cleaning and sanitation costs. If your listing contains an administrative fee, you will find information about this in the Pricing and Availability section of the listing.

Once your reservation is confirmed, you will receive the landlord's contact information to arrange your arrival at the property, signing of the contract, and payment of the deposit or other costs. If you have not received a response by e-mail or phone within two days of booking, please contact them. They try to make their real estate listings as transparent as possible with high-quality photos, videos and floor plans. Their experts know how important it is to make sure you have as much information as possible, so you can rent with confidence. As an additional step, they provide you with a 48-hour guarantee from the time of move-in to signal to them if there is anything wrong with the property. If you feel that the property is significantly different from how it was presented in the listing, then they can help you. Here's what to do: 1) Contact the homeowner. Indicate what the problem is. In most cases, landlords will work quickly to resolve any problem. 2) If the landlord does not respond, or if you cannot come to an agreement with them, contact them within 48 hours of your move and tell them what the problem is. This is important, since they normally transfer the rent payment to the landlord 48 hours after your move-in date, if they do not hear from you. Please provide them with visual evidence, such as a photo or video, that shows them what is wrong with the property.