Duresme Court Durham

Question 1

What do I do if I am a 2nd year or subsequent years student and my place at University is withdrawn because I did not achieve the required grades to proceed into my next year?

Answer

These document(s) must be received by them within 3 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund your deposit in full. Outside of the Cooling Off Period, termination of your tenancy agreement will only be authorised if any applicable legal notice that applies under current legislation is issued, or if your place at your University or Higher Education Institute is withdrawn because you do not achieve the required grades to proceed into your next year. To apply to be released from this contract if you do not achieve the required grades and your place at university is withdrawn, you must: You must provide written evidence from the University that you do not have a place within 3 days of your results being published and they will release you from the contract without penalty and refund the deposit paid. You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked; A letter from your university/college which confirms that the required results were not achieved, and that your place has been withdrawn.

Question 2

Can I apply for dual occupancy?

Answer

Dual occupancy is available on most rooms over 23sqm. Both occupants would need to apply and mention in their application that they are applying for dual occupancy so that the price can be amended. The price would be the total rent plus an additional £50 and then divided by two for each occupant’s weekly cost unless otherwise stated.

Question 3

What do I do if I'm a first year student and I'm still waiting for my exam results?

Answer

If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply. If you are a prospective first year Undergraduate or Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement. You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and they will release you from the contract without penalty and refund the deposit paid. You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply them with a copy of: * A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked; * A written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment. These document(s) must be received by them within 3 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund your deposit in full.

Question 4

What do I do if I'm a first year post graduate student and I'm still waiting for my exam results?

Answer

If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply. If you are a prospective first year Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement. You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and they will release you from the contract without penalty and refund the deposit paid. You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply them with a copy of: a written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked; a written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment. These document(s) must be received by them within 3 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund your deposit in full.

Question 5

Do I have to pay a booking fee?

Answer

They student accommodation do not charge a booking fee. When you accept your room offer, you’ll be asked to pay a deposit to secure your room which is secured with a deposit protection service and refunded at the end of your tenancy.

Question 6

What if I want to cancel my booking?

Answer

Their full termination policy is within your online account. You can cancel your tenancy agreement for up to 7 days after the date of your booking (the Initial Cancellation Period). They will refund the full security deposit. Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks. If you cancel your booking after the Initial Cancellation Period, you remain liable for the weekly rent (for each and every week or part week) until you are able to find another tenant that is acceptable to student accommodation and they are able to re-let the room. The replacement tenant must be over the age of 18 and have the necessary student status (it is your responsibility to find another tenant and provide them with the correction information). If you find a suitable replacement tenant and the room is re-let they will refund your deposit, less any appropriate charges, as well as a deduction of £50 for the variation of the contract. PMG’s standard cancellation policy does not apply to Republic of Ireland. Aspen’s cancellation policy as per the Licence to Reside:

ASPEN Cancellation PolicyCancellation Policy

1. Cancellation Prior to Commencement of Licence Agreement: If the booking is cancelled within 24 hours of signing the licence the Licensor agrees not to hold you liable for the full term of your contract, however the Deposit will not be refunded.

2. Cancellation after confirmation. Where the Licence is cancelled or revoked after payment is receipted all monies will be forfeited.

Question 7

Can I book if I'm under 18?

Answer

If you turn 18 in the first semester of university, they can accept your booking with no restrictions other than an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it. They can accept under 18s in some of their properties subject to the Policy for Students under the Age of 18.

Question 8

How do you allocate rooms?

Answer

When applying for a room you will be asked a series of questions to determine the type of room/flat that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have disability as defined and covered under the Equality Act 2010. They will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability. If you have a disability, medical condition or special request that affects your accommodation requirement please inform them in the additional notes section when completing your application, either online or by paper form. You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable them to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to them.

Question 9

Can I live at the management property?

Answer

You must be a full-time student to live with them. You can book with them whether you have a conditional or unconditional offer. However, please be aware of their cancellation policy prior to booking should your place at university not yet be confirmed.

Question 10

Does my rental price include room cleaning?

Answer

Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

Question 11

Are pets allowed?

Answer

No pets of any kind are permitted at the student accommodation except registered assistance dogs.

Question 12

What can I bring?

Answer

You can bring most of your belongings but some electricals aren't suitable for the properties. Non UK compliant electricals such as rice cookers are not suitable for use with UK power outlets and this can cause fire risks.

Question 13

Can I choose who I live with?

Answer

If you are applying to live with friends, please ensure that you follow their ‘create application’ link , list the friends that you would like to live with and they will then contact them and make the arrangements for you!

Question 14

Can I choose my room?

Answer

If you follow the ‘book now’ process you can select the room of your choice or you can make special requests within the ‘create application’ route which they will do their best to accommodate, however all requests and subject to availability and conditions.

Question 15

Can I request to move rooms during my tenancy?

Answer

You would need to make a formal request to the accommodation team of the property you are residing in. If you request to move rooms during your tenancy you will also be issued with new documents confirming the details of the room move which you will need to sign or accept online. Should your new room be more expensive, then you and your guarantor shall be liable for the higher rent from the date you are given access to it.

Question 16

Do you provide Summer Accommodation?

Answer

Yes, their summer bookings usually open around March. Keep a look out for pricing and information or contact.

Question 17

Do I have to move out during the holidays?

Answer

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

Question 18

Can I move in before my contract?

Answer

If you wish to arrive earlier than your contract start date, you need to email or call. If early arrival is possible your contract will be adjusted and you will need to accept it then pay the additional charges prior to arrival. Please note, not all requests can be accommodated.

Question 19

Does my rental price include insurance?

Answer

Contents insurance is included at some management properties, which will be shown on the property page and details of the insurance can be obtained from the property manager when you check in. If you wish to confirm whether the property offers contents insurance, please contact the property team directly. Please note they advise taking out contents insurance if it is not included at your property and management is not liable for the loss or damage of your personal belongings and room contents.

Question 20

Do I need to pay council tax?

Answer

If you are a qualifying full time student, you will be exempt from paying Council Tax. You must provide them with your council tax exemption certificate which your university will be able to arrange. If you do not have this when you move in because you have not yet enrolled on your course, please ensure that you bring with you the name of your university and your university student ID number.

Question 21

Does my rental price include car parking?

Answer

On-site car parking is available at some properties, but is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to purchase a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis.

Question 22

How do I pay my rent?

Answer

Your rent can be paid in a number of ways: * Online via by logging into your student account * At the property reception desk * By telephone to the property team * By bank transfer (please ensure you use your name and student ID as the payment reference). International bank transfers may incur a charge from your own bank, so please make sure you account for this amount. They always recommend making your rent payments through your account page in their web portal. You may also make payment by bank transfer. Please contact your property team directly or request bank details here. Please note, you will never be asked to make a payment to any other bank account for any reason. They do not accept cash payments for any reason.

Question 23

Can I pay in installments?

Answer

If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April. If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date. Please note you must have paid the rent due by the time you arrive to check in. Other instalment options may be available.

Question 24

When do I pay my rent?

Answer

If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April. If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date. Please note you must have paid the rent due by the time you arrive to check in. Other instalment options may be available.

Question 25

What's included in my rent?

Answer

All utility bills such as gas, electricity, water are included in your rent. Unlimited Wi-fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase. All of their properties offer a Wi-fi connection at the stated level** included within the rent and there is no additional charge for use of the on-site internet. Some providers may offer more services and packages at an additional charge which you are under no obligation to use. If you choose to add additional features to your internet package, that relationship is with you and the service provider directly and does not fall under the terms of your tenancy. For information on the speed of your internet connection, please ask your Property Team for more information. *a one off connection fee may apply dependent on property. Please see your property page and your tenancy agreement for more information. ** the internet speed is the maximum stated speed available into the property.

Question 26

Can I move-in before I pay my rent?

Answer

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

Question 27

What if I don't have a UK guarantor?

Answer

If you are unable to provide your own UK Guarantor, they recommend the service of Housing Hand you can find further information, prices and how to apply on their website.

Question 28

Who can be a guarantor?

Answer

To be a guarantor you must: * Be resident in the UK (or Ireland if Aspen) for a minimum of 1 year * Be over 21 years of age * Be a homeowner or in full time employment * Provide a copy of photographic identification, such as a passport, driving licence or ID badge * Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.

Question 29

Can I pay my rent from overseas?

Answer

You can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone.

Question 30

Do I need a guarantor?

Answer

If you wish to pay your rent in instalments, you will need a UK guarantor or an Irish Guarantor for Aspen.

Question 31

What can I do if my student loan hasn't arrived yet?

Answer

You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team. You will be required to provide evidence of your student loan schedule to the property team in order for the payment plan to be set up. You will be required to pay two weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date. A one off admin fee of £50 will be charge and payable with the initial 2 week rent payment and this £50 admin fee will not be deducted from the balance of rent due. Please note deferring your rent must be pre-arranged and agreed with the property manager prior to your move in date. If no arrangement has been made, rent is due as per your tenancy agreement.

Question 32

Do I need a guarantor if I'm a sponsored student?

Answer

They may be able to accept sponsors in place of guarantors in some cases, however this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact your chosen property directly to enquire about using a sponsor in place of guarantor.

Question 33

Can I pay my rent weekly?

Answer

Weekly rent payments are not available, however management offers a number of instalment options for students to pay their rent.

Question 34

When does the discount come off my rent?

Answer

All discounts offered will be deducted off your final instalment of rent.

Question 35

How do I book a viewing?

Answer

You can book a viewing using the online viewing tool or by contacting.

Question 36

How do I cancel or re-arrange the viewing?

Answer

Please use the link on the viewing confirmation email or contact.

Question 37

How long does a viewing take?

Answer

A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

Question 38

What will I be shown on my viewing?

Answer

The property team will guide you around the building and show you the social areas, outdoor spaces and on-site facilities as well as the rooms you would like to see (dependent upon availability). Please be aware that some rooms and apartments that you view may be occupied by the current residents.

Question 39

I'm in a different country how do I view a property?

Answer

They offer a Online viewings for those who cannot view in person. Just click 'Arrange a Viewing' and from there you can choose the Online option and organise a time and date that suits you. A member of the team will skype call you at your arranged time.

Question 40

What do I need to bring with me?

Answer

When you come to pick up your keys you need to bring some photographic ID. To find out what else you may need to bring check out.

Question 41

Is there car parking facilities for when i move in?

Answer

Some properties have car parking facilities available for a small charge, please speak to your property team directly if you would like to reserve car parking.

Question 42

How much are deposit?

Answer

Deposits vary by property and your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms. The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

Question 43

What happens to my deposit?

Answer

Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

Question 44

When do I get my deposit back?

Answer

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period. All deposits are secured with a deposit protection scheme, such as the Deposit Protection Service or Letting Protection Scotland. You will be contacted by the deposit protection scheme and asked to authorise the refund and submit your bank details to them. For this you will require your deposit repayment ID, which will have been sent to you via email at the time of registering your deposit. Please be aware, the deposit refund process is managed by the deposit protection scheme and is not able to be influenced by management. Should you have any queries regarding your deposit repayment ID, you should contact the deposit protection scheme directly: Deposit Protection Service or Letting Protection Service. Please note if you ask for your deposit to be repaid to a non-UK bank account, bank charges will apply. Please see deposit protection scheme FAQs: * Deposit Protection Service (England and Wales) * Letting Protection Service (Scotland) When applying for a room you will be asked a series of questions to determine the type of room/flat that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have disability as defined and covered under the Equality Act 2010. They will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability. If you have a disability, medical condition or special request that affects your accommodation requirement please inform them in the additional notes section when completing your application, either online or by paper form. You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable them to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to them.

Duresme Court Durham

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About Duresme Court Durham

About Duresme Court Durham

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About Duresme Court Durham

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Duresme Studio Ground Floor

Premium Accessible Studio

Penthouse Studio

Deluxe Studio

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Duresme Court Durham

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