Hops House

Question 1

How do I reserve a room?

Answer

To reserve a room, you will need to pay a holding deposit which is the equivalent of 1 week’s rent for your chosen room. Once the tenancy signing process is complete your holding deposit will be credited towards the full deposit for your room for the year. Important: The holding deposit could be withheld if any relevant person including any guarantors withdraws from the tenancy, provide materially significant false or misleading information, or fail to sign their tenancy agreement, and/or Deed of Guarantee.

Question 2

What documents will I need?

Answer

UK Students: They will need you to provide a copy of your passport, University acceptance letter, student ID and if you choose to pay using the installment option, they will need your guarantor passport copy and proof of address. Guarantor proof of address must be dated within 3 months. Non-UK Students: They will need you to provide a copy of your passport, University acceptance letter, student ID and if you choose to pay using the installment option, they will need your guarantor passport copy and proof of address. Guarantor proof of address must be dated within 3 months.

Question 3

How Much Is The Deposit And What Is It Used For?

Answer

You will be required to pay a deposit of up to 4-weeks rent which is held against any damage to the property, or unpaid dues. They collect the deposit when you sign the tenancy agreement, and it is held and protected in a government-approved tenancy deposit scheme (TDS). When you move out, they will check if you have any money owing and complete a vacation inspection of your room. If there are any outstanding dues or any damage, they will agree an amount that will be deducted from your deposit. Once this is agreed they must return the remainder of your deposit within 10-days according to UK law.
To avoid having any deductions taken from your deposit you must.

meet the terms of your tenancy agreement
not damage the property
pay your rent and bills

Question 4

I have booked a room but failed to obtain a visa, can I cancel my booking?

Answer

Yes, you are entitled to cancel your booking, but they will need you to provide evidence of your visa rejection.

Question 5

Are there any fees or penalties I should be aware of?

Answer

Unpaid Rent: If you are late making your rental installment payments, you will also be charged interest of 3% above the rent due date until you make the payment. Please Note: As a gesture of goodwill, this interest charge will not be levied until the rent is more than 14-days in arrears. Variation of Contract (Tenant’s Request): £50 (Inc. VAT) per agreed variation. To cover the costs associated with the preparation and execution of new legal documents. Change of Sharer (Tenant’s Request): If you are sharing a dual occupancy room and want to change the person you share with or are leaving with a replacement tenant to take over the remaining term of the contract, they will charge £50 (Inc. VAT) per replacement tenant, or any reasonable costs incurred if higher. Lost Key(s) or other Security Device(s): Tenants are liable for the cost of replacing any lost keys or other security devices. If the loss results in locks needing to be changed, the actual costs of a locksmith, and new lock, and replacement keys for the tenant, landlord, or any other persons requiring keys will be charged to the tenant. There will also be a charge of £15 per hour (inc. VAT) for the time taken to administrate replacing lost key(s) or other security device(s).

Question 6

What is a guarantor and do I need one?

Answer

A guarantor is someone who agrees to be responsible for your rent and your other legal obligations within a tenancy agreement. So, for example, if you damage the property or don’t pay your rent, your guarantor may have to pay anything you owe. You can discover everything you need to know about this.

Question 7

Who do I report maintenance issues to?

Answer

In an emergency where there is a threat to life such as a fire, please call the UK Emergency Services. If you discover a major fault that means you are unable to access or safely live in your home such as a flood or electrical fault, please call them immediately on the number provided in your room and on notices around the entrance areas of your property. If you discover a maintenance issue that does not require their immediate attention such as a leaking tap or minor damage, please report it on their and they will arrange the necessary maintenance professional to attend with 48 hours.

Question 8

How, when and where do I pay my rent?

Answer

To pay your rent you will need to visit your student portal, here you can pay via BACS, direct debit, or card payment. Rent is paid in line with your tenancy agreement, for example, if you have a UK guarantor and have selected installments you pay on the portal each term.

Question 9

What is the move in process?

Answer

They will be in communication with you ahead of your arrival, the moving-in process is simple, once your 1st rent instalment is paid and documents are completed, they will arrange your check-in date. They will meet you and issue all the necessary information you will need. If you are arriving outside of office hours, arrival arrangements must be made in advance.

Question 10

What is the move-out process?

Answer

They will remind you of your contract end date as it approaches. You should leave your room/ flat clean and tidy and remove any items that you no longer want that were not present upon your check-in. They will share information on the steps they will need you to take, they will also complete an inspection at after you have left. Your keys can be returned to a member of the team or using the mailbox which you will find in the communal areas of the building you are living in.

Question 11

What happens over the summer before and after each academic year?

Answer

During this period, they are focused on getting the rooms ready for the September intake of students. If you wanted to stay in the same room over the summer period, please let them know so that they can check availability for you.

Question 12

What is the move-in process?

Answer

They will send out a series of welcome communications to their incoming student residents prior to their move-in date so that they will have plenty of time to prepare for the move. This includes welcome emails and their Welcome Handbook, which provide comprehensive information about the move-in day, the residence, and the community in detail.

Question 13

Is there somewhere to park when we are unpacking?

Answer

If you are traveling with your loved one on move-in day, they will inform you in advance whether there’s a drop-off bay at the residence for you to unload their belongings. If there isn’t a drop-off bay available, they will send you the location of the nearest car park. It’s important that a move-in slot is reserved with them in advance so that they can make sure there are people available to help direct you on the day. Look out for their communications about this in the weeks prior to the move-in date.

Question 14

What if we are arriving out of hours?

Answer

They understand that sometimes students will need to arrive outside of arrival hours. They ask for the student to contact them at the earliest possible opportunity with their planned arrival time so they can provide all the necessary information and ensure that they have everything ready for their smooth arrival. Please note that they need to prepare access and ensure that they have received all relevant documentation, deposit, and first installment of rent before it is possible to move in. If they do not know when you are arriving or have the necessary documentation and payment in place, they cannot guarantee a smooth and hassle-free out-of-hours move-in experience.

Question 15

Is there any specific information for international students?

Answer

They’re proud that many international students choose Property and they have over six years of experience in supporting students as they transition into and through their university career in the UK. Their dedicated International Students page provides information specific to international students including details of visas, rental guarantors, and UK bank accounts.

Question 16

What is a uk rental guarantor?

Answer

A guarantor is someone who agrees to be responsible for your rent and your other legal obligations in a tenancy agreement. So, for example, if you damage the property or don’t pay your rent, your guarantor may have to pay anything you owe.

Question 17

Who can be a qualified uk guarantor?

Answer

A resident and ordinary resident of the United Kingdom being Northern Ireland, Wales, Scotland, and England. Please note that people living in Crown dependency and overseas territories do not qualify as being UK residents. A resident and ordinary resident is someone who has resided within the UK for more than three years and is recognised as a resident and/or ordinary resident for tax purposes with the government department called HM Revenue and Customs. The guarantor must have a fixed abode and proof of address (less than three months old), as well as a photo ID. The guarantor must also be in full-time employment or able to provide evidence that they can support the tenant should the tenant get into financial difficulty. Copies of the last 3 months’ payslips and/or a recent bank statement showing available funds must be provided.

Question 18

Do I need a guarantor?

Answer

You only need a guarantor if you do not pay your full rent in advance. There are two payment options available at Property – full Payment or by installment. If you are paying for the full year ahead, you do not need to provide them with a UK guarantor. If you choose the installment option, they will ask you to provide them with a qualified UK guarantor, which is a common practice in the UK. This provides them with the security and knowledge that the rent will be paid in full even if you find yourself unable to pay for whatever reason.

Question 19

Can you explain more about the relationship between housing hand and property?

Answer

Housing Hand works in partnership with Property as your UK rental guarantor. Property requires all students paying their rent in instalments to have a qualified UK guarantor.

Question 20

How much does the service cost with housing hand?

Answer

Housing Hand charges a one-off fee of 80% of a month’s rent. Up to 45% of this is returned to you at the end of your tenancy (first year 15%, second year 30% and third year 45%), subject to the length of your tenancy. Terms and conditions apply.

Question 21

Am I eligible to apply for the service with housing hand?

Answer

Housing Hand require that you provide the following documentation to be eligible for The Guarantor Service: FOR INTERNATIONAL STUDENTS: You will need a copy of your passport and a university acceptance letter (or student card). You will also need a co-signer who will sign the agreement with Housing Hand. This is normally a parent or guardian. The co-signer will need to provide a copy of their passport and proof of address. FOR UK STUDENTS: You will need a copy of your passport or driving license, and a university acceptance letter (or student card). You will also need a co-signer who will sign the agreement with Housing Hand. This is normally a parent or guardian. The co-signer will need to provide a copy of their ID and proof of address.

Student Studying in the UK or Ireland
Have proof of identity: a passport or a driving licence
Have proof of study documents from UCAS or a letter from your University
Have a proof of address document dated within the last two- months
Have a Co-signer ready.

For international students: You will need a copy of your passport and a university acceptance letter (or student card). You will also need a co-signer who will sign the agreement with Housing Hand. This is normally a parent or guardian. The co-signer will need to provide a copy of their passport and proof of address. For uk students: You will need a copy of your passport or driving license, and a university acceptance letter (or student card). You will also need a co-signer who will sign the agreement with Housing Hand. This is normally a parent or guardian. The co-signer will need to provide a copy of their ID and proof of address.

Question 22

Who cleans my room and our communal areas?

Answer

Each property has different services available with some including room and communal cleaning. Check out the individual page on your selected property, here you will find information on who cleans which areas. It is important to note that they mostly promote independent living therefore clean communal areas only in most properties.

Question 23

Which room types are suitable for dual occupancy?

Answer

Many of their residences have rooms that are suitable for dual occupancy. You can discover where this is available on the residence and room pages. If you are taking a dual occupancy, then both occupants must be full-time students attending a UK educational Institution.

Question 24

Can I book a place with my friends?

Answer

Yes, you can book your accommodation with your friends as a group. This is always popular and is subject to availability, they recommend you secure your preferred rooms or flat as early as possible to avoid disappointment. To reserve rooms next to each other or in a shared flat, they will need all your friends’ details including full name, contact details and university I.D.To make a group booking please call them.

Question 25

Am I allowed to have guests?

Answer

Yes. It is your home, so you are allowed to have guests to visit you. They allow a maximum stay of 3 days with no additional charge. Visitor stays longer than 3 days are not allowed, sorry. Please remember that you are sharing your home with other students, and so whilst visitors are welcome, you will be responsible for ensuring they do not disturb any other residents or neighbours. You also take full financial responsibility if they cause any damage.

Question 26

What’s provided in the bedroom? Do I need to bring my own bedding?

Answer

Facilities and features can vary from property to property, you can find out more on the residence and room pages. Typically, you are provided with a bed, a study desk and a chair, bookshelves, a wardrobe, and plenty of storage. Bedding is not provided, so please bring a sheet to cover your mattress, a pillow and duvet.

Question 27

Can I smoke in the accommodation?

Answer

Smoking is prohibited throughout all their residences including in your own room and in all common and shared spaces. If you wish to smoke, please do so outside of the residence.

Question 28

Is there always a member of staff available?

Answer

Their office hours are between 8:45am – 5:00pm Monday-Friday and 9:00am-2pm on Saturdays.
Out-of-office hours are supported by their 24/7 emergency number.

Question 29

Can I bring my own electricals?

Answer

Your big appliances are provided so there’s no need for a mini fridge! Hair styling electricals are allowed of course They do ask that you do not bring rice cookers or deep fat fryers for health and safety reasons.

Question 30

What are my options if I am struggling to live happily with my flatmates?

Answer

If you are experiencing difficulties living with your flatmates, first they can help you to discuss the challenges and find a way forward that is suitable for everybody. Most of the time, this is very effective.If you continue to have trouble with your flatmates get in touch and they can discuss what options are available to you.

Hops House

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About Hops House

About Hops House

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About Hops House

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4 Bed En-Suite Cluster

3 Bed En-Suite Cluster

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2 Bed Ensuite

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Hops House

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