Albert Court Liverpool

Question 1

Do I need a guarantor?

Answer

Yes, all students need to have a guarantor when they book with them. This should be an adult who is willing to meet the terms and conditions of your agreement if you are not able to. As part of the booking process, you will be asked to provide your guarantor’s contact details including email address, home address and telephone number. Your guarantor will subsequently receive an email with a link to the Guarantor Agreement page.

Question 2

Can I live with my friends?

Answer

Where possible, they will aim to accommodate group bookings as well as individual bookings. When booking on the website, you can see how many rooms are in each flat. If you know the flat your friend if in and there is availability, you can choose rooms next to them.

Question 3

What is included in the cost of my rent?

Answer

They make life simple by charging one weekly rate which includes all your water, heating and electricity bills, and insurance. They also provide Wi-Fi free of charge and make sure there are no hidden costs, so you can budget more effectively. The cost of rent will vary depending on what room you select, but the details of this will be contained in your tenancy agreement.
There may be a rent payment which is required before your arrival in addition to your deposit. Full details of the payment schedule can be found in your agreement. You will find a full breakdown of what payments are required and when they need to be made.
What you get when you live with them:
All your utility bills – water, electricity, and heating Free in room Wi-Fi Contents insurance to cover your belongings for up to £3,500 Staff available 24/7 Security on-site 24 hours a day* Online maintenance reporting Onsite maintenance staff Hospitality welcome and service Management support team CCTV On-site gym (if applicable) Village Life events Music practice rooms (if applicable) *Roaming security checks are conducted in some villages

Question 4

How do I cancel my booking?

Answer

If you need to cancel your booking with them, you can do so but you may still be liable to pay your rent if you completed your booking and are outside the cooling off period. You would need to let them know, in writing as soon as you know you will not be living with them.

Question 5

Are dual occupancy rooms available?

Answer

Some of their locations can cater for couples. Note: they are not able to provide accommodation for under 18s or non-students during term time in most of their locations.

Question 6

I’m arriving from another country – what do I need to do?

Answer

Moving to another country can be a daunting process. If you’re an international student, moving to the UK to study, we’re here to help make the transition into your new accommodation as smooth and as comfortable as possible.

Question 7

What's included in my room?

Answer

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat.
They have partnered with UniKitOut so you can avoid the hassle of shopping for bedding and other essentials by ordering before you arrive.
With just a few clicks, you can select the items you need, select your arrival and preferred delivery date, and confirm your purchase with a 100% Money Back Guarantee.
Your pre-ordered items will be delivered straight to your accommodation, making your arrival smoother and more convenient. Plus, shop now. Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds.

Question 8

Does my room include a TV?

Answer

You’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture.
IPTV (an internet TV service) is available in all halls. Residents can access this service for a small additional charge.

Question 9

When can I move in?

Answer

You can move in from your booking start date, which can be found on your contract. If you would like to arrive earlier, please fill out the form on their short stays page with details of your request (terms and conditions apply). From August eligible customers will be able to book and pay for an early arrival straight from their App.

Question 10

How do I book a check-in slot?

Answer

They ask you to book a check-in slot ahead of your move-in date to avoid unnecessary queues and congestion.
Check-in slots are available to book via the resident portal.
If your plans change after your slot is booked, or if you are no longer able to make the confirmed date and time, you can amend your check-in slot at any time using the link above.
Note: Residents meeting the following conditions will have a check-in slot arranged via the university and will be contacted by the university in due course.
Bournemouth University students at Chesil House, Cranborne House, Lyme Regis House, or Okeford House. Leeds Beckett University students at Arena Village. University of Greenwich students at McMillan Student Village who have booked via the university.

Question 11

Is parking available for check-in?

Answer

Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking in at the same time.

Question 12

What if I miss my check-in slot?

Answer

Don’t worry if you are running late on your arrival day and will miss your check-in slot – you will still be able to check-in, but there may be a slight delay.

Question 13

Is there WiFi in my room?

Answer

There is Wi-Fi throughout your flat, including your bedroom, and the whole building. To connect to their wi-fi, simply open your internet browser once you arrive, fill in the registration form and the world (wide web) is your oyster.
Hi-speed internet Wi-Fi is provided completely free of charge via the ASK4 network and is available throughout the building including study areas and social spaces. To get online, connect to the ASK4 network, open your internet browser, and fill in the registration form.
Multiple devices? they know it is a technological world, so you can connect up to three devices with your ASK4 account!
They provide a wired and Wi-Fi internet service, which ranges from 20mb to 100mb for the Wi-Fi service, and up to 200mb for the wired service.

Question 14

Can guests stay over in my flat?

Answer

Residents are permitted a maximum of one non-resident guest at any given time, for a maximum of two nights a week. They ask that all guests are accompanied by the resident they are visiting whilst they are in the Village. Residents are responsible for their visitor’s behaviour whilst they are in the Village and their teams reserve the right to refuse entry if there is any breach of the Village Rules, or if they believe their entry may cause a safety concern to staff, residents or other guests.

Question 15

How do I raise a maintenance request?

Answer

Something not working correctly?
For anything urgent, let reception know as soon as possible. For everything else, you can submit a form easily through the App. Here you will be asked to describe the issue, with the option to upload a photo. You can also submit a request via the resident portal.
Once they have fixed the issue for you, please return to the app and let them know how they did by leaving a short review for the Team.

Question 16

How can I recycle at the Village?

Answer

They take recycling seriously and encourage all their residents to sort their waste whenever possible. Every village offers recycling facilities which may differ from village to village. Ask your Village Team for more information and look out for signs around the village.

Question 17

Am I allowed to bring a pet?

Answer

As much as they love animals, there is a strict no-pet policy at all their villages which is outlined in the Village Rules appendix in your agreement. This is for the wellbeing of all their staff and guests in their villages. No pets, including fish, may be kept in the Village. Additionally, residents are not permitted to bring animals into the Village. This Rule does not apply to the extent that it restricts the keeping of a guide or assistance dog recognised by the relevant agencies.
If you are planning to bring a guide or assistance dog, they would require you to provide more information as to why this would be required and details of the registration with the relevant agency.
Please contact the Village that you are enquiring about.

Question 18

Who are the Village Team and how do they support me?

Answer

It is the job of the Village Team to ensure that have a great experience. Your team is made up of a general manager, customer service advisors, housekeepers, and maintenance operatives. They are on hand to assist you if you have any questions, concerns or just want to chat.
Locked yourself out of your room? Need to pick up a parcel? The reception team is your first point of call for any day-to-day queries.

Question 19

Do I need to clean my room/flat?

Answer

You will be expected to clean your bedroom, shared kitchen, lounge, and bathroom areas during your time with them. Housekeepers will ensure the communal areas such as the stairwells are clean.
In Burley Road and Rusholme Place, their team will vacuum, mop, and wipe down your kitchen and lounge area once a fortnight.
In Bonington Student Village, Prince Consort Village, Raymont Hall, John Lester and Eddie Colman Courts, and Surrey House, flats with shared bathrooms are cleaned once a fortnight.

Question 20

Are there laundry facilities?

Answer

All their villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website or App shown on the card and you’re ready to go. Full instructions of how to use the machines are on the wall of your village’s laundry room.

Question 21

How do I collect post and deliveries?

Answer

Collecting your parcel is easy with the App. The reception team will take receipt of your post and any parcels and you will be notified via email and through the app when it is ready for collection.
Go to the Deliveries section of the App where you will find a collection QR code which you will need to show to reception.
Parcels will be kept in the office and they will sign for registered post and special delivery items.

Question 22

I’m having issues with the app – what should I do?

Answer

If you need support with the app or something isn’t working as it should, please speak to your Village Team at reception who will be able to assist.

Question 23

What building and fire safety measures are in place throughout the Village?

Answer

They prioritise safety obligations at their properties and firmly believe that residents should be well-informed about building and fire safety from the beginning of their stay.
Whilst they remain vigilant in overseeing the safety of their residents and premises, they encourage residents and members of the public to come forward with any significant building and fire safety concerns or incidents that can assist them in fulfilling their obligations.
For a detailed insight into their approach to building and fire safety, please refer to their Resident Engagement Strategy.
Information about how to raise a concern about building and fire safety is available via their Resident Feedback page.

Question 24

What other safety measures are in place throughout the Village?

Answer

They know that feeling secure and safe is really important to their residents, which is why they have a range of measures in place to give you peace of mind and to ensure you feel as safe as possible during your stay.
They're proud members of the ANUK National Code for Non-Educational Establishments, the model for 'best practice' in student accommodation.
All their villages have CCTV installed, and access in and around the buildings is operated with a secure key card/fob system. In addition, all bedrooms can be locked with your access keys.
The Village Team also includes Service and Safety team members who conduct safety patrols for the safety of their guests.

Question 25

I've lost my key - what should I do?

Answer

If you lose or temporarily misplace your access keys or fob, please report this to the Village Team as soon as possible. they will be able to provide you access to your room whilst you try and find them.
They can also provide you with a replacement if they are permanently lost, and will only ever charge you what it costs them to provide the replacements – no hidden admin fees.

Question 26

What support is available to me during my stay?

Answer

Their friendly Village Teams are available 24-hours a day, seven days a week, every day of the year (including all UK Bank holidays). This is to ensure you always have someone to speak to should you need their help or support. they regularly review and update their safety policies, in line with government guidance, as well as relevant health authorities.
It’s important that you feel supported when you choose to live with them and they understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, remember there is help available.
Their villages are communities, and they urge all their residents to look after one another. If you have not seen your neighbour for a couple of days, knock on their door and ask them if they want a chat over a cup of tea. If you have serious concerns about a resident, inform the Village Team immediately.
There are lots of organisations, services and websites which can offer help. Your university will also have a range of support services which are open for you to use. Speak to staff at village reception who will be able to advise on how to access those services.
Students in the UK can also register for Togetherall – an online service providing free access to students with anxiety, depression, and other common mental health issues.

Question 27

How can I make friends in the Village?

Answer

Their village is your home, and they want to provide you with a place where you can live, learn, and grow. It’s about living somewhere to make new friends, have new experiences and, importantly, create memories that will stay with you for years.
Most of their villages have communal areas to socialise, such as games rooms, gyms, movie rooms and sofa areas. What's more, Village Life is their free programme of events and activities, hosted throughout the year to help you settle in and make new friends. As well as popular favourites such as BBQs, hot chocolate nights and pizza parties, each village hosts unique events, bespoke to its residents. You can even run your own events too! Speak to your Village Team for more information.
To find out what events are happening at your village visit the Events page on the App. Here you can RSVP and will receive reminder notifications before the event.

Question 28

Where can I find local safety information?

Answer

They have a range of measures in place to give you peace of mind and ensure you feel safe during your stay.
All their villages have a dedicated health and safety noticeboard with information, tips, and advice on how to stay safe.

Question 29

I have a disability or medical condition that I need to let you know about. How should I do this?

Answer

Most of their properties have accessible rooms available; you can find out more about these rooms and check their availability on each of the village pages. Upon booking an accessible room, or if you have any other disability or medical condition that requires their support, please contact their team, so they can understand your specific requirements.
If you need special consideration because of a medical condition, you may be asked to provide a supporting letter from your doctor. Please include all relevant information on your application.

Question 30

COVID-19: What measures and restrictions are in place?

Answer

The UK Government removed all COVID restrictions in England and Wales in 2022. As such, their properties no longer have COVID-19 restrictions in place and all travel restrictions into the UK have been removed.
They will continue to monitor updates and changes from the UK Government, and there are steps you can take to reduce the risk of catching

Question 31

Do I need to pay rent before I arrive?

Answer

Rental payments are due in line with the payment schedule in your contract.
If your first rent instalment is due on or before 2nd September, it will not be taken by Direct Debit or Recurring Card Payment, and you will need to log back into your booking and make this payment as part of the booking process to confirm your room.
The App allows you to see the total balance on your account, make payments, update payment information and method and view previous transactions.

Question 32

How do I pay my rent?

Answer

The easiest way to manage your payments is through the App. Click on the payment card icon. Here, you will be able to see the total balance on account, make payments, setup and update payment methods and view all your previous transactions.
You can set up a direct debit or a recurring card payment at the time of booking which will ensure that the rent is automatically paid on time.
You can find the full details of your payment plan within your agreement. There you will find a full breakdown of what payments are required and when they need to be made.
Note: This does not apply to customers who do not have a contract with property. Please refer to your contract for further information or contact your Landlord (via the details specified in your contract) if you have any questions relating to this matter.

Question 33

I can't pay my rent / my student loan is delayed - what should I do?

Answer

Please make sure you view the payment plan in your agreement before accepting your room to make sure that you will have sufficient funds to support yourself whilst at university. If you find yourself in financial difficulty, they urge you to come and speak to them as soon as possible, so that they can discuss your issues and put you in touch with the appropriate support.
They always try to align their payment dates with the receipt of student loans, but this may not always be possible, and payments will be required from you or your guarantor on the due dates in your agreement.
If you already live with them and have not yet received your loan, please speak to your Village Team today and they will be able to advise you of your options.

Question 34

Are my belongings covered by contents insurance during my stay?

Answer

By partnering with Endsleigh, the No.1 student insurance provider, they’ve arranged contents insurance for all their students staying with them in their residence at no cost to you.
It is important all students confirm their cover to ensure you understand what is and isn’t covered. View what is and what is not covered Get claims support Personalise cover Access rewards Access wellbeing support Furthermore, you can upgrade your policy to cover your essential items when they are outside of your accommodation.

Question 35

Do I need to pay council tax?

Answer

In the UK, full time students are currently exempt from Council Tax during their studies so that’s one less cost to worry about. To qualify for an exemption form, please fill in the council tax form on the resident portal. They may also ask you to provide an exemption certificate from your university after you have checked in. If you don’t do this, the local authority may issue a Council Tax charge, and you will be liable to pay this cost.

Question 36

Can I move out early?

Answer

You are welcome to vacate your room before your contract ends. You’ll need remove all personal belongings, return your keys, and tell a member of staff that you’re leaving early.
Please note, if you do decide to check-out early, you won’t be entitled to any rent refund.

Question 37

Can I extend my stay?

Answer

You can extend your stay with them, with prices starting from as little as £16.50 per night, meaning you can take time out to explore your surroundings or relax.
They also offer a two-week cancellation policy which gives you the flexibility to change your plans up to 14 days prior to your summer booking start date without any cancellation or amendment fees.

Question 38

When will I get my deposit back?

Answer

Your deposit is protected by the Deposit Protection Service (DPS) – the largest deposit protection scheme provider in the UK. After you vacate your room, they will complete a check out inspection, and send your Final Account Statement within seven days of your contract end date.
The Final Account Statement will provide information on any charges for cleaning and/or damage (if any have been applied to your account), as well as any balances due for rent (if applicable). These charges will be deducted from your deposit amount, and if they exceed the deposit amount held, you will be asked to arrange payment for the outstanding balance immediately.
DPS will email you 28 days after you receive your Final Account Statement and provide details about how you can have your deposit returned by them. You will then need to log into the DPS website and complete specific actions before they will return your deposit.

Question 39

Do I need to clean before I leave?

Answer

To avoid charges for cleaning when you check out, you should make sure your room and flat communal areas are clean and tidy, and that all your personal belongings have been removed.
You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.

Question 40

An item is damaged - what should I do?

Answer

Efforts to repair or replace damaged items must not be undertaken by anyone other than those who are authorised to do so by accommodatio, such as property’ staff and/or their approved contractors. Such activity is highly dangerous and can lead to further damage and increased damage fees.
Some types of damage (e.g., light scuffs on walls) may be treated as general wear and tear (at their discretion), and they will only apply a damage charge if there has been malicious damage, or if the repair or replacement results in a cost to propeerty You and your flatmates hold a shared responsibility for any damage caused to the flat communal areas, but if a flatmate is willing to accept full responsibility for such damage, they will not charge anyone other than that person. If no one accepts responsibility for communal, the charge will be split evenly between all flatmates.
It’s always better to tell them if an item is damaged or stops working before you check out so a staff member can provide advice.

Question 41

How do I return my keys?

Answer

Please return all keys (including key cards, post box keys, and/or fobs) in person to reception, placing them in a property branded check out envelope (available from reception) with all the relevant details completed on the front. Before doing so, it’s a good idea to check your post box so you can collect any letters you have waiting for you.
If you are not able to return your keys in person, please contact the Village Team.
Property cannot accept responsibility for keys that are lost in the post, and you may be charged for the cost of replacement keys if they do not receive them.

Albert Court Liverpool

Top Amenities

About Albert Court Liverpool

About Albert Court Liverpool

Quick Answers About Albert Court Liverpool

About Albert Court Liverpool

Facilities and Features

Nearby Places for Students

Commute and Transport Access

Property Offers & Benefits

Property Amenities

Common Amenities

Bills Included

Safety and Security

Bronze Plus En-Suite

Platinum Plus Ensuite

Silver Plus Ensuite

Bronze

Platinum

Silver

Gold

Cancellation Policies

Payment Policies

Frequently Asked Questions

Albert Court Liverpool

International Bank Account

Airport Pickup & Transfers

Student Health Cover

Room Essentials Kit

Explore this property in detail

Description coming soon