Luxurio, Loughborough

• A 7-day cooling-off period applies from the date the booking confirmation email is sent, confirming that the booking is complete.
• You can cancel the booking during this period by emailing the site team.
• The cooling-off period applies only if the resident has not already collected the keys.
• No charges will apply, and the deposit or any Advance Rent Payments made will be returned.

• Students who are unsuccessful in obtaining a required visa to study at their chosen university may be released from their booking and tenancy obligations.
• Written evidence of the visa outcome must be provided within 5 days of receiving it.
• The cancellation request must be formally accepted.
• The Holding Deposit will be refunded in accordance with the refunds policy upon acceptance.

• Students who are unsuccessful in gaining a place at their chosen university due to failure to obtain the required grades may be released from their booking and tenancy obligations.
• Written evidence of the relevant university outcome must be provided within 5 days of receiving it.
• The cancellation request must be formally accepted.
• The Holding Deposit will be refunded in accordance with the refunds policy upon acceptance.

• A replacement tenant may be found to take over the tenancy obligations, subject to approval under the tenancy assignment policy.
• After the 7-day cooling-off period, cancellation may be possible if a suitable replacement tenant is found and accepted.

• After the tenancy start date or key collection, termination is permitted only where the student no longer continues to be a student at their chosen university due to:
  • A medical condition that was not known at the time the tenancy commenced.
  • A family bereavement or circumstance that was not reasonably known at the time the tenancy commenced.
• The resident must submit a written request with supporting evidence and evidence of withdrawal from university.
• All documentation must be provided in English.
• If approved, the tenancy release becomes valid 2 weeks after approval or 2 weeks after the university release date, whichever is later.
• The resident remains liable under the tenancy agreement until the release becomes valid.

• The booking may be cancelled if the resident fails to complete the booking within the applicable Booking Deadline.
• The Booking Deadline is 7 days after the commencement of the booking.
• The deadline may be reduced at the property's discretion, with the revised deadline notified before cancellation.
• A booking may be cancelled if false or misleading information is provided.
• A booking may be cancelled where immigration requirements prevent the tenancy from being entered into.
• A booking may be cancelled if the resident or guarantor fails to cooperate with screening requests or appears on relevant sanctions or law-enforcement databases.
• A booking may be cancelled if amounts due remain unpaid.
• A booking may be cancelled following a breach of the tenancy agreement or a previous tenancy agreement.
• Under the No Placement, No Pay guarantee, a student may be released if they are unsuccessful in securing a required university-approved placement, subject to the stated eligibility and evidence requirements.
• A placement is considered reasonably commutable if it can be reached within 1 hour each way by public transport from the booked accommodation.
• If the placement is reasonably commutable, the No Placement, No Pay guarantee does not apply.
• Supporting placement evidence must be submitted within 5 days of receiving official confirmation.

If you are unable to travel due to government-imposed travel restrictions, please contact the Admistay team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

If your course has been cancelled by your university, please reach out to the Admistay team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

If you have deferred your studies, please contact the Admistay team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.

• A Holding Deposit is required to book a room and will not exceed 1 week's rent.
• The Holding Deposit is credited towards the first rental payment upon check-in.

• Students can choose to pay in 1, 3, or 10 instalments.
• A UK guarantor is required for instalment payments.

• Payments can be made online through the resident portal.
• Students can request the property's bank details if they wish to make a bank transfer.

• Only UK guarantors are accepted.
• The guarantor must be an adult and a UK resident.
• The guarantor must be able to provide ID proof and proof of residence.