MSV South, Manchester

For AY 25-26:

1. You can cancel your booking anytime up to and including 31st July 2025. After signing your contract, you still have a 3-day window to request a cancellation. This is known as your 3 day cooling-off period (as once you sign the contract and surpass this 3 day period, you’re tied into the contract).

2. To inform the property that you wish to cancel, you must submit a Cancellation Request on your online property's portal account under the “Your Requests” tab within your 3 day cooling-off period. The property team would then check your online portal request was made within your 3 day cooling-off period, and if you are, they’d let you know the next steps.

3. If however you signed your contract on or before 31st July 2025, but you request to cancel outside of your 3 day cooling-off period, then you will be tied into the contract until a suitable replacement tenant is found and the replacement subsection of clause 9 of your contract is met.

4. The replacement would pay the room type price displayed on their website at the time of their application being submitted  –  not the price on your contract. You would however still need to inform them that you wish to cancel, so please submit a Cancellation Request on your online property's portal account under the “Your Requests” tab. The property team would then let you know the next steps.

Please note: If your tenancy has started and you have occupied the room, you will be charged £50 to cover their costs of preparing the room for the Replacement Tenant. Also, if you sign your contract on or after 1st August 2025, you will be immediately tied into the contract as they do not offer a cooling off period on or after this date.

For AY 24-25:

Up to and including the 31st July 2024, you can sign your contract but then request to cancel within 3 days of signing your contract. This is known as your 3 day cooling-off period (as once you sign the contract and surpass this 3 day period, you're tied into the contract). To inform them that you wish to cancel, you must email the property team within your 3 day cooling-off period. The team would then check you're within your 3 day cooling-off period, and if you are, they'd let you know this and would send you a cancellation request form which you must print out, sign by hand, and return back to them.

If however you signed your contract on or before 31st July 2024, but you request to cancel outside of your 3 day cooling-off period, then you will be tied into the contract until a suitable replacement tenant is found and clause 9.3 in your contract is met.

You would however still need to inform them that you wish to cancel, so please email them. The team would send you a cancellation request form which you must print out, sign by hand, and return to them.

What if you sign/signed your contract on or after 1st August 2024?

If you sign your contract on or after 1st August 2024, you will be immediately tied into the contract as they do not offer a cooling off period on or after this date. You will be unable to cancel your booking unless a suitable replacement student is found and clause 9.3 in your contract is met.

For AY 25-26:

If you are coming to study from outside of the UK, and you require a VISA for this study but your VISA application is unfortunately denied, then you are able to cancel your contract as long as your contract has not yet started. You will also need to provide one of the following as supporting evidence, and there will be no penalty for your cancellation:
1) Confirmation of your VISA rejection or
2) Confirmation of failure to gain University place

The property would still need you to submit your Cancellation Request on their online portal account under the “Your Requests” tab, where you can also attach a copy of your supporting evidence.

Please note: If your tenancy has started and you have occupied the Room, you will be charged £50 to cover the costs of preparing the Room for the Replacement Tenant.

For AY 24-25:

If you are coming to study from outside of the UK, and you require a VISA for this study but your VISA application is unfortunately denied, then you are able to cancel your contract as long as your contract has not yet started. You will also need to provide one of the following as supporting evidence, and there will be no penalty for your cancellation:

1. Confirmation of your VISA rejection or
2. Confirmation of failure to gain University place

They would still need you to email them stating your cancellation request and evidence to them. You'd also need to complete a cancellation request form which they'd send across to you once you send them your cancellation request email. If they were able to release you from the contract due to this criteria being met, any deposit or rent payments already made will be refunded in full.

For AY 25-26:

1. If you’re going into your 1st year at university (applicable to Foundation or 1st year Undergraduate students only), and you unfortunately do not achieve the required grades for your course, you will be released from your contract providing the property receive a cancellation request and results evidence within 48 hours of your results being published (both submitted on the property's portal).

2. Your results supporting evidence can be supplied from UCAS or your college/university showing your full name and the results outcome. Please submit your Cancellation Request on your online property's portal account under the “Your Requests” tab, where you can also attach a copy of your supporting evidence.

Please note:
1. This section applies to anyone going into their 1st year of study of a Foundation course, or their 1st year of an Undergraduate degree.
2. If you’ve already had a Foundation year, but then apply to live with them for your 1st year of an Undergraduate degree but wish to cancel your accommodation based on this ‘1st year guarantee’, it wouldn’t be applicable to you unfortunately as you had already studied your 1st year as the Foundation course – so you’d technically be in your 2nd year of study.

For AY 24-25:

If you are going into your 1st year at university, and you unfortunately do not achieve the required grades for your course, you will be released from your contract providing the property team receives the cancellation request email and results evidence within 48 hours of your results being published.

Your results supporting evidence can be supplied from UCAS or your college/university showing your full name and the results outcome. Please send your email (including the cancellation request and your results supporting evidence) to them. They'd also need you to complete a cancellation request form which they'd send across to you once you send them your cancellation request email.

If they were able to release you from the contract due to this criteria being met, any deposit or rent payments already made will be refunded in full.

1. You need to pay 200 GBP as a deposit to secure your room with the property.

2. This will be refunded to you at the end of your tenancy period less any deductions and pending charges.

For AY 25-26:

1. Full Payment: Full rent payment is due on or before 01/07/2025 (no guarantor required)

2. Payment in 3 installments: (Please note that to apply to pay by installments, you must provide a UK-based guarantor.)

  a) 1st Installment: Needs to be paid on or before 25/9/2025

  b) 2nd Installment: Needs to be paid on or before 8/1/2026

  c) 3rd Installment: Needs to be paid on or before 23/4/2026

For AY 24-25:

1. Full Payment: Full rent payment is due on or before 01/08/2024 (no guarantor required)

2. Payment in 3 installments: September, January, and April (Please note that to apply to pay by installments, you must provide a UK-based guarantor.)

Credit card, debit card & bank transfer.