The Hana Los Angeles

Question 1

Do PMG properties include parking, or do you have to pay an extra fee?

Answer

Parking can vary by property. Check the amenities section of the property you're interested in for complete details.

Question 2

Are pets allowed on PMG properties?

Answer

Some PMG properties are pet-friendly. Check the amenities section of the property you're interested in to see if "pet friendly" is included in the list.

Question 3

Are utilities included in the rent of PMG properties?

Answer

It varies by property. Check the amenities section of the property you're interested in to see if utilities are included.

Question 4

Will utilities be set up before my move-in day?

Answer

If utilities are included in the rent, then all utilities will be set up before you move in. If they're not included, it's your responsibility to schedule them. Please contact them with any questions — they're happy to offer guidance and assist you in any way they can.

Question 5

Is furniture included?

Answer

Furnishings vary by property, so check the amenities section of the property details page or contact your leasing agent for complete details.

Question 6

Can I bring my own furniture?

Answer

Yes, but when moving out, your unit should be restored as it was originally. If it was there when you arrived, it should be there when you leave.

Question 7

Is there a washer and a dryer in every PMG unit?

Answer

It varies by property. Check the amenities section of the property you're interested in to see if a washer and dryer are in the unit or on the property site.

Question 8

What’s the WIFI speed at PMG properties?

Answer

PMG WIFI is typically around 50 Mbps / person. Speeds may vary depending on the internet service provider.

Question 9

Is cable internet included?

Answer

It varies by property. Check the amenities section of the property you're interested in to see if cable internet is an option.

Question 10

Who can I contact if I’m having trouble accessing my lease or have additional questions about the lease service?

Answer

If you have any questions about your lease, please contact your leasing agent directly. They'd be happy to help out.

Question 11

What credit score do I need to qualify?

Answer

Credit score requirements vary by state as well as income requirements. Please contact them for more details.

Question 12

If I need a co-signer in my PMG lease, who’s eligible?

Answer

Co-signers should have a US-based address and a credit score of 680-700 (depending on location) or higher. Your co-signer’s income should be at least 3 times the monthly rent.

Question 13

What do I need to complete the PMG application process?

Answer

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

Question 14

How do I view and/or download my PMG property lease?

Answer

They use Docusign to generate the lease agreement, and it will be sent to your email.

Question 15

What's included in my rent?

Answer

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

Question 16

How soon will I receive my security deposit after moving out?

Answer

You'll receive your security deposit via check within 2 - 3 weeks after your move-out date.

Question 17

Does PMG require a security deposit?

Answer

PMG does typically require a security deposit, though this can vary by market. The amount is usually equal to one month's rent.

Question 18

Is there an income requirement to apply to a PMG property?

Answer

Yes, there is an income requirement when applying for PMG properties. The specific amount varies depending on the region, with the general guideline being that the income-to-rent ratio should ideally range between 2.5 and 3.

Question 19

Do I need renters' insurance?

Answer

They strongly recommend that all tenants purchase renters' insurance to protect the home and their own property. You'll be charged a penalty if there's any damage to the house and you don't have insurance.

Question 20

What methods of payment are accepted?

Answer

They accept Visa, Master, Amex, Discover, and bank ACH.

Question 21

Is there a fee if I make payments online?

Answer

Yes. They're using Stripe, which requires a 2.9% fee+30-cent fee or a 0.8% ($5 maximum) fee with ACH payments.

Question 22

How do I tour an apartment online?

Answer

They have virtual tours available for various properties, and they can also send out tour videos to interested prospects.

Question 23

I didn't receive the link to sign my lease. What do I do?

Answer

If you didn't receive the lease documents, please double check your email and the spam folder. If not, reach out to your leasing agent directly.

Question 24

My lease signing was canceled. What do I do next?

Answer

Please reach out to your leasing agent, and they will send you a new copy.

Question 25

Do all tenants have to sign the lease?

Answer

Yes, all tenants will have to sign the lease agreement.

Question 26

My state/city/county has specific rental policies; does the lease cover that?

Answer

All their leases are unique to their region and should be able to cover all local laws and ordinances.

Question 27

What if there are changes I would like to request before signing the lease?

Answer

Please reach out to the leasing agent that has been in communication with you, though not all requested changes may be possible.

Question 28

How do I get the key to my new place?

Answer

They will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key. If it's a smart lock, you'll receive the code. If it's a traditional lock, you'll receive access to the lockbox service.

Question 29

What kinds of community events can I look forward to?

Answer

Their community events include small inclusive board games, open house barbecues, baking, bowling, floral design, fashion shows, and even fancy yacht parties!

Question 30

Are community events free?

Answer

Regular community activities such as Game Night are free for community members only. You might have to pay to attend large-scale events, but as a PMG community member, you'll enjoy big discounts — as much as 50% to 80%.

Question 31

How can I become a PMG community member?

Answer

If you're one of their tenants, you're a PMG community member. they do open some events to the public, but mostly they're just for tenants.

Question 32

What are the benefits of being a PMG community member?

Answer

Too many! Detailed benefits depend on where you reside. In general, you are able to gain special discounts from local restaurants, coffee shops, fashion shows and other entertainment spots with PMG membership. You can join their regular social gathering and networking events for free. they also frequently give away high-value prizes such as iPads and Xboxes through their online activities. Shoot them an email and tell them what's the next community benefit you want them to offer!

Question 33

How does the PMG Community Shuttle Bus service work?

Answer

The free PMG Community Shuttle Bus service serves the Los Angeles USC neighborhood and Pittsburgh neighborhood. Look for the buses with a PMG logo, and check your WeChat Mini Program to get the real-time location of the bus. Simply scan this QR code with your Wechat account.

Question 34

How soon will you respond to and complete my maintenance request?

Answer

Their maintenance staff responds to requests within 1-3 business days. They'll keep you updated and give you a window of time when they'll arrive on the day-of.

Question 35

What if I didn't ask for maintenance when damage occurred in my home?

Answer

They're serious about maintaining the quality of PMG properties, and ask that you report any suspected damage to PMG Management as soon as possible. You'll save yourself money in the long run, too, because they won't deduct anything from your security deposit.

Question 36

What type of maintenance service does PMG cover?

Answer

They cover all the maintenance within 48 hours after you move in. After 48 hours, their professional maintenance staff / partners will help you figure out whether they can cover it. To learn more details ahead of time, please refer to your lease agreement.

Question 37

What should I know before signing a lease?

Answer

Before signing the lease, renters should be aware of all rental details such as the monthly rent, concession, utility calculations, whether or not furniture is included, etc.

Question 38

How do I cancel a payment?

Answer

Unfortunately, they do not support the option to cancel payments.

Question 39

How do I find the status of my payment?

Answer

Once you have made a payment, you will arrive at a payment success page. An email notification will also be sent to your email confirming the payment.

Question 40

How do I stop my in-progress payment?

Answer

Unfortunately, they do not support the option to stop an in-progress payment.

Question 41

How do I split the rent with roommates?

Answer

If you are part of a group lease, please coordinate the rent amongst yourselves.

Question 42

My payment failed: What's next?

Answer

There will be a $30 NSF fee if your payment got rejected by the bank. Please try to make the payment again.

Question 43

Are the apartments and houses in safe locations?

Answer

Safety is a very subjective matter. Before signing the lease, they encourage prospects to tour the apartments and houses to find a place in their desired locations.

Question 44

What if I have roommate issues?

Answer

Though they don't guarantee roommate compatibility, they have PMG Community Success Managers to help you create strong bonds throughout the PMG community. You can count on them to organize activities and events to help you get involved in the community and meet people.

Question 45

How is PMG different from other rental services?

Answer

PMG offers both traditional property management, as well as co-living spaces to help cater to different needs.

Question 46

Will PMG help me locate a new place to live?

Answer

Yes they will be able to assist based on their availability at the moment.

Question 47

Can I search by the zip code or neighborhood of interest?

Answer

You can search by neighborhood or by map on the website.

Question 48

Does PMG accept subleases?

Answer

Please reach out to the leasing office if you have a qualified person and the office will assist directly.

Question 49

What types of rentals does PMG have: houses, apartments, or condos?

Answer

PMG has a variety of rentals available. they have apartments, houses to rent by the room, or whole when available, and coliving spaces near universities.

Question 50

Does PMG have a mobile app?

Answer

Yes! they have a PMG App that can be used to make payments and submit work orders (Currently for USC only).

Question 51

How do I report a glitch or technical issue on the website?

Answer

Reach out to the property manager if you are a tenant.

The Hana Los Angeles

Top Amenities

About The Hana Los Angeles

About The Hana Los Angeles

Quick Answers About The Hana Los Angeles

About The Hana Los Angeles

Property Offers & Benefits

Property Amenities

Common Amenities

Safety and Security

Property Rules

1 Bed 1 Bath

2 Beds 2 Baths

2 Beds 1 Bath

Cancellation Policies

Payment Policies

Frequently Asked Questions

The Hana Los Angeles

International Bank Account

Airport Pickup & Transfers

Student Health Cover

Room Essentials Kit

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