Red Queen

Question 1

Does my rental price include car parking?

Answer

On-site car parking is available at some properties, but is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to purchase a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis.

Question 2

Can I book if I'm under 18?

Answer

If you turn 18 in the first semester of university, they can accept your booking at properties where there is 24/7 security available and have an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it.

They can accept under 18s in some of their properties subject to their Policy for Students under the Age of 18.

Question 3

Can I purchase bedding and kitchen packages?

Answer

Yes you can order a package to be waiting for you upon arrival on their starter kit ordering portal.

Question 4

What do I need to bring with me?

Answer

When you come to pick up your keys you need to bring some photographic ID.

Question 5

Is there car parking facilities for when I move in?

Answer

Some properties have car parking facilities available for a small charge, please speak to your property team directly if you would like to reserve car parking.

Question 6

Does my rental price include room cleaning?

Answer

Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

Question 7

Are pets allowed?

Answer

No pets of any kind are permitted at management, except registered assistance dogs.

Question 8

What can I bring?

Answer

You can bring most of your belongings but some electricals aren't suitable for their properties. Non UK compliant electricals such as rice cookers are not suitable for use with UK power outlets and this can cause fire risks.

Question 9

Do you provide summer accommodation?

Answer

Yes, their summer bookings usually open around March. Keep a look out for pricing and information or contact us to know more.

Question 10

Do I have to move out during the holidays?

Answer

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

Question 11

Does my rental price include insurance?

Answer

Contents insurance is included at some management properties, which will be shown on the property page and details of the insurance can be obtained from the property manager when you check in. If you wish to confirm whether the property offers contents insurance, please contact the property team directly. Please note they advise taking out contents insurance if it is not included at your property and management is not liable for the loss or damage of your personal belongings and room contents.

Question 12

Do I need to pay council tax?

Answer

If you are a qualifying full time student, you will be exempt from paying Council Tax. You must provide them with your council tax exemption certificate which your university will be able to arrange.

If you do not have this when you move in because you have not yet enrolled on your course, please ensure that you bring with you the name of your university and your university student ID number.

Question 13

Recycling

Answer

Recycling is one of the best ways for you to have a positive impact on the world in which we live. Recycling is important to both the natural environment and us. We must act fast as the amount of waste we create is increasing all the time.

Management want to do their bit to protect the world, and they’re sure you want to do your bit too, so to make being eco-friendly easy for you they’ve provided recycling and refuse bins throughout your accommodation and they encourage all students to use the facilities provided to recycle waste where possible.

You should make sure that you empty packages completely and give them a quick rinse before you recycle them. Below you can find examples of what you can recycle and what goes in the different bins.
Be aware that if you put things in the wrong bin, it will contaminate the whole waste load which means that they cannot send that waste to be recycled. So, please take an extra couple of seconds to put things in the correct bin so they can help divert as much waste from going to landfill as possible.

Almost anything made of glass can be recycled, so make sure you put items like glass bottles and jars in the right bin and do not recycle broken glass or light bulbs. Anything that does not feature a recycling label must be put in the refuse bin. Other items that are not recyclable include: batteries, electrical appliances, kitchen waste, polystyrene, foam and sanitary products.

What can be recycled?
• Plastics
• Plastic cups and lids
• Milk bottles
• Takeaway containers
• Plastic bottles such as water, shampoo or sauce bottles
• Cardboard and Paper
• Newspapers and magazines
• Food cartons
• Emptied pizza boxes
• Envelopes or loose office paper
• Aluminium and Steel
• Drinks cans
• Empty aerosol cans
• Food cans
• Lids from glass bottles and jars

Thank you for being responsible residents and for helping the world!

Question 14

Can I move in before I pay my rent?

Answer

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

Question 15

Can I pay my rent from overseas?

Answer

You can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone.

Question 16

Can I book a room without a viewing?

Answer

Yes, you can book rooms online using the 'book now' option, which only takes around five minutes.

Question 17

How long does a viewing take?

Answer

A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

Question 18

What will I be shown on my viewing?

Answer

The property team will guide you around the building and show you the social areas, outdoor spaces and on-site facilities as well as the rooms you would like to see (dependent upon availability). Please be aware that some rooms and apartments that you view may be occupied by their current residents.

Question 19

I'm in a different country how do I view a property?

Answer

They offer a Online viewings for those who cannot view in person. Just click 'Arrange a Viewing' and from there you can choose the Online option and organise a time and date that suits you. A member of the team will skype call you at your arranged time. To know more about this you can be in touch with Admistay agent.

Question 20

What are emergency numbers in the uk?

Answer

To contact the emergency services (Fire Service, Police, Ambulance and Coast Guard) dial 999
For non-emergency police assistance call 101

When should I use 101?

You should call 101 to report crime and other concerns that do not require an emergency response. For example:

• Your car has been stolen
• Your property has been damaged
• You suspect drug use or dealing in your neighbourhood
• Give the police information about crime in your area
• Speak to the police about a general enquiry

You should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened.
To contact the NHS for non-emergency medical advice and assistance, dial 111

When should use 111?

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way. If a health professional has given you a specific phone number to call when you're concerned about your condition, continue to use that number. For immediate life-threatening emergencies, continue to call 999.

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