Prince Consort Village, London

If you need to cancel your booking with Prince Consort, you can do so but you may still be liable to pay your rent if you completed your booking and are outside the cooling-off period. You would need to let us know, in writing as soon as you know you will not be living with us. You can find the cancellation policy in your tenancy agreement.

The majority of the properties have accessible rooms available; you can find out more about these rooms and check their availability with the property team. Upon booking an accessible room, or if you have any other disability or medical condition that requires the team’s support, please contact Prince Consort so they can understand your specific requirements.
If you need special consideration because of a medical condition, you may be asked to provide a supporting letter from your doctor. Please include all relevant information on your application.

Moving to another country can be a daunting process. If you’re an international student, moving to the UK to study, management is here to help make the transition into your new accommodation at Prince Consort as smooth and as comfortable as possible.

You can check in from your booking start date, which can be found on your contract. If you would like to arrive earlier, please fill out the form with details of your request.
Subject to availability. Additional charges may apply.

Management is only able to provide your keys to you.
Don’t worry if you can’t collect your keys at the start of your tenancy, simply let us know, and management will make sure your keys are waiting for you at reception when you arrive.

Rental payments are due in line with the payment schedule in your contract.
If your first rent instalment is due on 1st September, it will not be taken by Direct Debit or Recurring Card Payment, and you will need to log back into your booking and make this payment manually.
Note: This does not apply to customers who do not have a contract with management. Please refer to your contract for further information or contact your Landlord (via the details specified in your contract) if you have any questions relating to this matter.

You can arrange for your luggage to be delivered in advance of your arrival.
Management cannot accept responsibility for lost or damaged items caused during collection/removal/delivery of your belongings.

You can visit management dedicated page for information on moving to the UK to study.

Below is a helpful checklist of everything you need to do prior to arrival: For customers with a management contract:

1. E-induction: Before you arrive, you need to complete a short e-induction.
2. Emergency contact details: If you haven’t done so already, please update and save your emergency contact details in the resident portal.
3. Termly rent instalments: You will need to set up your payment method for termly instalments prior to arrival, and you can do this by setting up a Direct Debit, or a Recurring Card Payment. Simply log back into your booking to update your payment details.
   Important: If you wish to set up a Direct Debit, you should do this as soon as possible. If you wish to set up a Recurring Card Payment, and your first rent instalment is due on 1st September, do not set this up until that date to avoid an immediate payment being taken.
4. Pre-arrival rent instalment: If you have a rent instalment due on 1st September, you should log back into your booking on 1st September to make a manual payment.
   Note: This instalment will not be taken by Direct Debit.
5. Guarantor information: If your booking requires a guarantor. If you’re unsure, or don’t think you have a confirmed guarantor, please contact us.

Don’t worry if you can’t collect your keys at the start of your booking, simply let us know, and we’ll make sure your keys are waiting for you at reception when you arrive. Also, refer to the Check-in Slots section for more details.

Management can accept a valid passport, driving licence, or national ID card as proof of ID. If you don’t have any of these, please bring any proof of ID that you have (e.g., a bank card, a recent bill or bank statement).
Management team will check this and may need to ask a few security questions before they can provide you with your key.

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds.
Bedding, crockery, cutlery, and cooking utensils are not provided.

You can check in from your booking start date, which can be found on your contract. If you would like to arrive earlier, please fill out the form with details of your request.
Subject to availability. Additional charges may apply.

You can collect your keys from the management reception when you arrive. Management request that you book a check-in slot to let us know when you plan to arrive – see the Check-in Slots section for more details.
All their properties have staff available 24 hours a day, seven days a week including Bank Holidays. If you arrive and there is no one available, or if reception is closed, it may be that management team is out in the property, or at one of their nearby property.
In this instance, you can call the management’s emergency contact number.

If you wish to change your room after you have checked in, please speak to a member of the onsite team at reception. If there are other rooms available and management is able to facilitate a room move, management will be happy to arrange this.
Subject to availability. Additional charges may apply.

Management ask you to book a check-in slot ahead of your move-in date to avoid unnecessary queues and congestion.
Check-in slots are available to book via portal.
If your plans change after your slot is booked, or if you are no longer able to make the confirmed date and time, you can amend your check-in slot at any time.

Management don’t have pictures of all rooms, but management have plenty of photographs of the different room types. Simply navigate on the website, find the room type you have booked, and scroll through their selection of images.
Please note, that all website images and show flats are representative of each particular room type but are not identical. For example, your allocated room will have all the same features, however, the layout, size, shape, colour theme, and condition can vary.

Yes – it is very important that you complete your online room inventory in the portal within 72 hours of checking in. This acts as your record of the room condition when you arrived and will be useful for us in helping you to get your deposit refunded at the end of your stay.

Bedding is not provided.

Crockery, cutlery, and cooking utensils are not provided.

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds.

All bed size information is available on the property page of the accommodation you booked.
UK bed size info:

• Single = 90cm x 190cm
• Small double (or 3/4) = 120cm x 190cm
• Double = 135cm x 190cm

Upon arrival, you will have immediate access to free, unlimited, high-speed Wi-Fi.
Simply open your internet browser when you arrive, fill in the registration form, and the world (wide web) is your oyster.

Don’t worry if you are running late on your arrival day and will miss your check-in slot – you will still be able to check-in, but there may be a slight delay.
Alternatively, you can log in to the portal and amend your check-in slot at any time (subject to availability).

All properties have staff available 24 hours a day, seven days a week including Bank Holidays. If you arrive and there is no one available, or if reception is closed, it may be that management team is out in the property, or at one of their nearby properties.
In this instance, please call the management’s emergency contact number.

Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking in at the same time.

The best way to find directions is by searching for the address and postcode of the management on a navigation app (e.g., Google Maps, Waze, etc.)

The UK Government removed all COVID restrictions in England and Wales in 2022. As such, management properties no longer have COVID-19 restrictions in place.
Management continue to monitor updates and changes from the Government, and there are steps you can take to reduce the risk of catching and spreading COVID-19.

Whilst you are allowed to have guests stay over during your time living with us (subject to the Rules of the property), management politely ask you to consider not having anyone stay over during the busy check-in period. This is to encourage everyone to feel comfortable in their new home and meet new people.
Please speak to a member of the Management Team when you arrive if you have any questions or special requests.

All COVID restrictions for the UK were removed in 2022 and management will not ask you to confirm your vaccination status when you arrive.

All COVID travel restrictions for the UK were removed in 2022 and management will not ask you to confirm your vaccination status when you arrive.

Management have created closed groups for most of their properties where management will share important info, including upcoming events and advice. It is also a great way for you to chat with your new neighbours before you arrive!

Management have a range of measures in place to give you peace of mind and ensure you feel safe during your stay.
All their properties have a dedicated health and safety noticeboard with information, tips, and advice on how to stay safe.

Be sure to lock your bedroom door before you leave so no-one else can use it or make a mess.
You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.
You can request that management team conduct a face-to-face check-out inspection on the day you leave, but this may not always be possible depending on management availability at the time. If management is not able to conduct a face-to-face check-out inspection, you can email photos of how you left your room and communal areas to them. This can be especially useful if you’re moving out before your flatmates.

It’s a great idea to speak with your flatmates several weeks before check-out so you can agree how you will all help to ensure communal areas are left clean, as well as emptying cupboards and fridge freezers. By working together, the cleaning can be shared equally.
You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.

If your flatmates have vacated without cleaning the communal areas, you can decide whether or not to clean the kitchen yourself. Any subsequent communal cleaning charges will apply to all flatmates (including you), so management always recommend speaking with your flatmates several weeks before check-out so you can agree on how you will all help to ensure communal areas are left clean, and cupboards and fridge freezers are left empty. By working together, the cleaning can be shared equally.

To avoid charges for cleaning, you should make sure your room and bathroom are clean and tidy, and that your personal belongings have been removed.
You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.

You must not attempt to repair broken or damaged items yourself, nor should you ask a friend or family member to do so for you. This could be very dangerous to you and your flatmates and may cause additional damage, which will likely result in increased damage charges.
It’s always better to tell management if an item is damaged or stops working before you check out so a staff member can provide advice. You can also raise a maintenance request.

Management encourage all residents to complete a room inventory check when they first check in. This is to ensure management take a fair and consistent approach to damage charges during check out.
Management conduct their own inspections prior to you arriving, so if you forgot to tell us about pre-existing damage, or did not complete your room inventory check, management may have a record of this on property own inspection records and, in this instance, you will not be charged.
If management do not have any record of the damage prior to your arrival (either from property own records, or your inventory check), management will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to management.

It’s always better to tell management if an item is damaged or stops working before you check out so a staff member can provide advice. You can also raise a maintenance request.
Some types of damage (e.g., light scuffs on walls) may be treated as general wear and tear (at property discretion).
Management will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to management.

You and your flatmates hold a shared responsibility for any damage caused to communal areas in your flat, and if a flatmate is willing to accept full responsibility for damage caused, management will not charge anyone other than that person.
If no one accepts responsibility, the charge will be split evenly between all flatmates. Management will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to management.

It’s always better to tell management if an item is damaged or stops working before you check out so a staff member can provide advice. You can also raise a maintenance request.
Management will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to management.

If you paid a pre-arrival rent instalment, this went towards your overall rent and was part of your instalment schedule, so won’t be returned to you. You can review the instalment schedule for your booking by reviewing your contract.

If you think you have overpaid your rent, please contact the management, and they will be happy to arrange a refund of any overpaid rent.
Please note, refunds can take up to 28 days from the date of request.

Your deposit is protected by the Deposit Protection Service (DPS) – the largest deposit protection scheme provider in the UK. After you vacate your room, management will complete a check out inspection, and send your Final Account Statement within seven days of your contract end date.
The Final Account statement will provide information on any charges for cleaning and/or damage (if any have been applied to your account), as well as any balances due for rent (if applicable). These charges will be deducted from your deposit amount, and if they exceed the deposit amount held, you will be asked to arrange payment for the outstanding balance immediately.
DPS will email you 28 days after you receive your Final Account Statement and provide details about how you can have your deposit returned by them. You will then need to log into the DPS website and complete specific actions before they will return your deposit.

You are welcome to vacate your room before your contract ends. You’ll need remove all personal belongings, return your keys, and tell a member of staff that you’re leaving early.
If you do decide to check-out early, you won’t be entitled to any rent refund.

You can extend your stay with management, with prices starting from as little as £13.50 per night, meaning you can enjoy the summer months, and take time out to explore your surroundings or relax.
Management also offer a two-week cancellation policy which gives you the flexibility to change your plans up to 14 days prior to your summer booking start date without any cancellation or amendment fees.
Terms and conditions apply.

Yes, you can have friends or family to help you move your belongings. To ensure everyone can move around the property easily, management ask that you only have a maximum of two people help you.

Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking out at the same time. Please speak to a member of the management team who will be able to advise on availability, or other options available in the local area.

Please return all keys (including key cards, post box keys, and/or fobs) in person to reception, placing them in a management branded check out envelope (available from reception) with all the relevant details completed on the front. Before doing so, it’s a good idea to check your post box so you can collect any letters you have waiting for you.
If you are not able to return your keys in person, please contact the management team.
Management cannot accept responsibility for keys that are lost in the post, and you may be charged for the cost of replacement keys if management do not receive them.

To avoid charges for cleaning, you should make sure your personal belongings have been removed from your room and communal areas before you leave.
If you have mistakenly left belongings in your room or communal areas, please get in touch with the team straight away to make collection arrangements. If you can’t collect items in an agreeable timeframe, it may be beneficial to use a shipping and storage service.
Management cannot accept responsibility for any loss or damage caused to items after you have checked out, nor can it accept responsibility for lost or damaged items caused during collection/removal of your belongings.

Your check-out date is the date shown as the ’Termination date’ on your contract. Management ask that you vacate your room, remove all personal belongings, and return your keys before 10am on this date.

Management aim to conduct your check-out inspection within seven days of your contract end date. Following this, management will email you with a Final Account Statement. This timeframe can be delayed if management need to determine charges for cleaning or damage, but management will let you know if this is the case.
You can request that their team conduct a face-to-face check-out inspection on the day you leave, but this may not always be possible depending on management availability at the time. If management is not able to conduct a face-to-face check-out inspection, you can email photos of how you left your room and communal areas to us. This can be especially useful if you’re moving out before your flatmates.

To enquire about a reference for a landlord, please contact your management. Management cannot supply references directly to third parties and must receive the reference request from the resident.

It is very important that management have your correct contact details in case management need to contact you after you check out. Please ensure that management have your current email address and mobile phone number before you check out.

Management do not offer a storage option. Management cannot accept responsibility for any loss or damage caused to items after you have checked out, nor can it accept responsibility for lost or damaged items caused during collection/removal of your belongings.

Management cannot accept responsibility for any loss or damage caused to mail that is delivered or attempted to be delivered to the property after you have checked out. Any mail delivered to you at the property after you have left the property will either be returned to sender (if details are available), disposed of (if sender details are not available), or not accepted for delivery at the property. They cannot forward or store mail for you after you have check out.
You should contact your bank and any other companies or organisations you receive mail from to advise of your change of address immediately.

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds.

You’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture.

As much as they love animals, there is a strict no-pet policy at all their properties which is outlined in the management rules appendix in your agreement. This is for the wellbeing of all their staff and guests in their properties. No pets, including fish, may be kept in the property. Additionally, residents are not permitted to bring animals into the property. This Rule does not apply to the extent that it restricts the keeping of a guide or assistance dog recognised by the relevant agencies.
If you are planning to bring a guide or assistance dog, management would require you to provide more information as to why this would be required and details of the registration with the relevant agency.

In the UK, full time students are currently exempt from Council Tax during their studies so that’s one less cost to worry about. To qualify for an exemption form, please fill in the council tax form. Management may also ask you to provide an exemption certificate from your university after you have checked in. If you don’t do this, the local authority may issue a Council Tax charge, and you will be liable to pay this cost.

Management know that feeling secure and safe is really important to residents, that’s why management have Service and Safety teams in their properties. Management properties have CCTV cameras, and management conduct safety patrols for the safety of their guests.

If you lose or temporarily misplace your access keys or fob, please report this to the  management team as soon as possible. Management will be able to provide you access to your room whilst you try and find them.
Management can also provide you with a replacement if they are permanently lost, and will only ever charge you what it costs management to provide the replacements – no hidden admin fees!

Management understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, remember there is help available.
Management urge all their residents to look after one another. If you have not seen your neighbour for a couple of days, knock on their door and ask them if they want a chat over a cup of tea. If you have serious concerns about a resident, inform the management team immediately.
There are lots of organisations, services and websites which can offer help. Your university will also have a range of support services which are open for you to use. Speak to staff at property reception who will be able to advise on how to access those services.

To connect to property wi-fi, simply open your internet browser once you arrive, fill in the registration form and the world (wide web) is your oyster.
Hi-speed internet Wi-Fi is provided completely free of charge and is available throughout the building including study areas and social spaces. To get online, connect to the network, open your internet browser, and fill in the registration form.
Multiple devices? Management know it is a technological world, so you can connect up to three devices with your account!
Management provide a wired and Wi-Fi internet service, which ranges from 20mb to 100mb for the Wi-Fi service, and up to 200mb for the wired service.

All properties have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website or App shown on the card and you’re ready to go.
Full instructions of how to use the machines are on the wall of your management’s laundry room.

The reception team will take receipt of your post and any parcels. Parcels will be kept in the office, and you can pick up your deliveries during dedicated collection times. Team will sign for registered post and special delivery items.

Something not working correctly?
For anything urgent, let reception know as soon as possible.

Residents are permitted a maximum of one non-resident guest at any given time, for a maximum of two nights a week. Management ask that all guests are accompanied by the resident they are visiting whilst they are in the property. Residents are responsible for their visitor’s behaviour whilst they are in the property and management teams reserve the right to refuse entry if there is any breach of the property rules, or if management believe their entry may cause a safety concern to staff, residents or other guests.

Management take recycling seriously and encourage all residents to sort their waste whenever possible. Every properties offers recycling facilities which may differ from property to property. Ask your property team for more information and look out for signs around the property.

Management make life simple by charging one weekly rate which includes all your water, heating and electricity bills, and insurance. Management also provide Wi-Fi free of charge and make sure there are no hidden costs, so you can budget more effectively. The cost of rent will vary depending on what room you select, but the details of this will be contained in your tenancy agreement.
There may be a rent payment which is required before your arrival in addition to your deposit. Full details of the payment schedule can be found in your agreement. You will find a full breakdown of what payments are required and when they need to be made.
What you get when you live with management:

• All your utility bills – water, electricity, and heating
• Free in room Wi-Fi
• Contents insurance to cover your belongings for up to £3,500
• Staff available 24/7
• Security on-site 24 hours a day*
• Online maintenance reporting
• Onsite maintenance staff
• Hospitality welcome and service
• Management support team
• CCTV
• On-site gym (if applicable)
• Property Life events
• Music practice rooms (if applicable)

You can find the full details of your payment plan within your agreement. There you will find a full breakdown of what payments are required and when they need to be made.

The payment dates for your rent are stated on your contract. Management will also send you a reminder email 21 days in advance of your payment date.
You can set up a direct debit on the portal which will ensure that the rent is automatically paid on time.
You can set up your and make additional payments in the ‘My Account’ section on the portal.

Please make sure you view the payment plan in your agreement before accepting your room to make sure that you will have sufficient funds to support yourself whilst at university. If you find yourself in financial difficulty, management urge you to come and speak to us as soon as possible, so that management can discuss your issues and put you in touch with the appropriate support.

Management always try to align payment dates with the receipt of student loans, but this may not always be possible, and payments will be required from you or your guarantor on the due dates in your agreement.
If you already live with management and have not yet received your loan, please speak to your Management Team today and they will be able to advise you of your options.

Management always try to align payment dates with the receipt of student loans but this may not always be possible. Payments will still be required from you or your guarantor on the due dates in your agreement.
If you find yourself in financial difficulty, management urge you to speak to a member of your management team as soon as possible, so that management can discuss your situation and put you in touch with the appropriate university support.

You will be expected to clean your bedroom, shared kitchen, lounge, and bathroom areas during your time with us. Housekeepers will ensure the communal areas such as the stairwells are clean.